Refund, Return & Exchange Policy
Thank you for shopping with VibeNest. We stand by the quality of our products and want every purchase to feel right. Please read this policy carefully before placing your order.
1. Our Core Policy
We stand behind every VibeNest product.
If your product arrives damaged, arrives faulty, or stops working, we will replace it free within 30 days of delivery. You pay nothing for shipping, either way.
If you simply change your mind and there is nothing wrong with the product, we do not offer a cash refund. You may exchange it for any other product of equal value from our website within 7 days. Any difference in price is payable by the customer.
2. Damaged, Defective, or Stopped Working
You are eligible for a free replacement or a full refund if your product:
- Arrived damaged in transit
- Arrived defective
- Was the wrong item
- Stopped working within 30 days of delivery
How to claim
- If the box arrived damaged, contact us within 48 hours of delivery. Transit damage has to be reported quickly so we can raise it with the courier.
- If the product stopped working, contact us any time within 30 days of delivery.
Email hi@vibenest.life or message us on WhatsApp with:
- Your order number
- Clear photos, or a short video showing the issue
- The original packaging visible where possible
Once we verify, we arrange the pickup and send a replacement or process a refund at no cost to you.
After 30 days, manufacturing defects remain covered under the one-year limited warranty in section 5 below.
3. Same-Value Exchange (Change of Mind)
If the product is undamaged and working as intended but you no longer want it, you may opt for a same-value exchange within 7 days of delivery, subject to:
- The product being unused, unworn, and in original condition
- All tags, accessories, manuals, and packaging intact
- Proof of purchase (order confirmation or invoice)
How it works:
- Email us at hi@vibenest.life with your order number and the new product you'd like.
- Once approved, we will share pickup instructions.
- After the original item is received and inspected, we will dispatch the replacement product of equal value.
- If the new product costs more, the customer pays the difference. If it costs less, the balance is not refunded in cash — it can be adjusted as store credit for a future purchase.
Please note: No cash refund will be issued for change-of-mind returns.
4. How to Initiate a Request
Write to us at hi@vibenest.life or message us on WhatsApp with:
- Order number
- Reason for the request
- Photos/videos (mandatory for damage/defect claims)
Returns sent without prior approval will not be processed.
5. One-Year Limited Warranty
All VibeNest products come with a 1-year limited warranty covering manufacturing defects.
Under warranty:
- Repairs, replacements, or exchanges are supported
- Return and replacement shipping is fully borne by VibeNest
- Warranty does not cover physical damage, misuse, water damage, tampering, or normal wear and tear
To raise a warranty claim, email hi@vibenest.life with your order details and supporting images or videos.
6. Non-Returnable Items
The following are not eligible for return, refund, or exchange under any circumstances:
- Personal care or hygiene products
- Customized or personalized items
- Perishable goods
- Hazardous or flammable materials
- Gift cards
- Discounted, promotional, or sale items
- Items returned after 7 days of delivery (unless under warranty)
7. Refund Processing (Damage/Defect Cases Only)
Once a returned damaged/defective item is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed to the original payment method within 10 business days
- Banks or payment providers may take additional time to reflect the amount
If you have not received your refund within 15 business days of approval, please contact us.
8. Important Note
Not all products are automatically eligible for a cash refund. If you're unsure whether your specific case qualifies, please WhatsApp or email us before initiating a return so we can guide you.
Need Help?
For any questions on refunds, returns, exchanges, or warranty claims:
Thank you for choosing VibeNest. We appreciate your trust.